Questions about anything on this page — or something that went wrong — reach a real person at support@furscopes.com. We answer every message.
We sell one thing: a one-time, USD 9.99 digital reading that is delivered instantly. This page explains exactly when we refund it.
The short version: if the reading didn't generate, didn't arrive, or was charged twice, we refund it — no questions. If it generated correctly and you simply didn't enjoy it, write to us within 14 days and we will still refund it as a goodwill gesture. We would rather you kept the reading and got your money back than felt stuck with it.
Before you buy
The reading is digital and delivered immediately — it appears on screen the moment payment is confirmed, and you get a private link that keeps it for a year, so closing the tab does not lose it. Please note two things before purchasing:
- Furscopes is entertainment, not prediction and not veterinary advice. Please read the free preview first so you know the tone and style you're buying.
- Each reading is generated individually, so wording varies between readings — even for the same pet.
Because delivery is immediate, in some jurisdictions you consent at checkout to immediate performance and thereby waive a statutory cooling-off period. The goodwill window below applies regardless.
When we refund in full
| Situation | What we do |
|---|---|
| The reading failed to generate, or the page errored after payment | Full refund, or we generate it for you — your choice |
| You were charged more than once for the same reading | Full refund of the duplicate charges |
| You were charged but never received access | Full refund — or, if you would rather have the reading, send us your receipt and we will send you the link to it |
| The charge wasn't authorised by you | Full refund, and we help you secure the payment method |
| You changed your mind, within 14 days | Full refund as a goodwill gesture |
What we may decline
- Requests made more than 14 days after purchase, where the reading was delivered correctly.
- Repeated refund requests from the same buyer across multiple purchases.
- Requests where the reading has been redistributed or resold, contrary to our Terms of Service.
Even then, please write to us. We would rather hear the problem than lose your trust.
How to request a refund
Email support@furscopes.com with:
- the email address you used at checkout,
- your order or receipt number from the checkout email, and
- one line on what went wrong — it helps us fix it for the next person.
We aim to reply within 2 business days.
Who processes the refund
Our order process is conducted by a third-party payment provider, which is the Merchant of Record for all our orders and is named on your receipt. It handles returns and provides customer service for orders, so refunds are issued by the payment provider to your original payment method. You may contact the provider directly, or contact us and we will arrange it.
Once approved, refunds typically appear within 5–10 business days, depending on your bank or card issuer.
Contact
support@furscopes.com — we answer every message.